SFH Privacy Policy:
Privacy Policy for SFH College Rentals
Effective Date: June 14, 2025
At SFH we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website, or our services related to renting housing from SFH or other college-related items. By using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide and improve our Services. The types of information we collect include:
a. Personal Information
Personal information is data that can be used to identify you. We may collect the following personal information when you register, use our Services, or interact with us:
• Contact Information: Name, email address, phone number, and mailing address.
• Account Information: Username, password, and other credentials used to access your account.
• Payment Information: Credit card details, billing address, or other payment method information (processed securely via third-party payment processors).
• Rental Information: Details about the items or properties you list, rent, or inquire about, such as lease agreements or rental preferences.
• Verification Information: Student ID, university enrollment details, or other information to verify your eligibility for our Services.
• Communications: Information you provide when you contact us, such as through customer support or feedback forms.
b. Non-Personal Information
We may collect non-personal information that does not directly identify you, including:
• Usage Data: Information about how you interact with our Website, such as pages visited, time spent on the site, and click patterns.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Location Data: General location information (e.g., city or region) based on your IP address or device settings.
• Cookies and Tracking Technologies: Data collected via cookies, web beacons, or similar technologies to enhance your experience and analyze usage trends.
c. Information from Third Parties
We may receive information about you from third parties, such as:
• University partners or student organizations verifying your student status.
• Social media platforms if you log in or connect your account via social media.
• Payment processors or credit reporting agencies for payment or verification purposes.
2. How We Use Your Information
We use your information to provide, improve, and personalize our Services. Specific uses include:
• Account Management: Creating and managing your account, verifying your identity, and processing registrations.
• Service Delivery: Facilitating rentals, processing payments, and communicating with you about listings or transactions.
• Customer Support: Responding to inquiries, resolving issues, and providing assistance.
• Personalization: Tailoring content, recommendations, or advertisements to your preferences.
• Analytics and Improvement: Analyzing usage trends to improve our Website and Services.
• Security: Detecting and preventing fraud, abuse, or unauthorized access.
• Marketing: Sending you promotional emails, newsletters, or offers (with your consent, where required).
• Legal Compliance: Complying with applicable laws, regulations, or legal processes.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
• With Service Providers: We share information with third-party vendors (e.g., payment processors, hosting providers, or analytics tools) to perform functions on our behalf. These providers are contractually obligated to protect your information.
• With Other Users: If you list or rent an item/property, certain information (e.g., your name or contact details) may be shared with other users to facilitate the transaction.
• With University Partners: We may share information with universities or student organizations to verify your eligibility or coordinate Services.
• For Legal Purposes: We may disclose information to comply with legal obligations, respond to subpoenas, or protect our rights, users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings or our Website’s cookie consent tool. Types of cookies we use include:
• Essential Cookies: Necessary for the Website to function properly.
• Analytics Cookies: Help us understand how users interact with our Services.
• Advertising Cookies: Enable personalized ads based on your interests.
5. Your Choices and Rights
You have certain rights and choices regarding your personal information:
• Access and Update: You can access or update your account information through your profile settings.
• Opt-Out of Marketing: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in our emails or contacting us.
• Cookies: You can disable cookies through your browser, though this may affect Website functionality.
• Data Rights (GDPR/CCPA): If you are in the European Union, California, or another jurisdiction with specific privacy laws, you may have rights to:
– Access, correct, or delete your personal information.
– Restrict or object to certain data processing.
– Request data portability.
– Opt-out of the sale of personal information (note: we do not sell your data).
To exercise these rights, contact us at [insert contact email]. We will respond within the timeframes required by law.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example:
• Account information is retained while your account is active and for a reasonable period thereafter.
• Transaction data may be kept for financial or legal compliance purposes.
• You may request deletion of your data, subject to legal retention requirements.
8. Third-Party Links
Our Website may contain links to third-party websites or services (e.g., payment processors or university portals). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
9. Children’s Privacy
Our Services are not intended for individuals under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.
10. International Data Transfers
If you are accessing our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our servers or service providers are located. We take steps to ensure that such transfers comply with applicable data protection laws (e.g., GDPR for EU residents).
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website and updating the effective date. Your continued use of our Services after such changes constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: https://sfhccuoffcampushousing.com
